Hours of Operation

New hours: Our customer service representatives are available from 9am to 4pm Pacific time. You can reach us by e-mail at info@claringtonforge.com or by phone at 800-356-2196

Quality Guarantee

We guarantee the quality and workmanship of all our products. The length of our guarantee depends on the individual item. Products determined to be defective will be replaced at no charge. You can find the details of our warranty policy, and instructions for issuing a claim, here: http://www.claringtonforge.com/warranty

Returns

If you are not satisfied with your Clarington Forge garden tools, you may return unused product in original condition within 45 days of purchase.

Prior to returning any product, please e-mail us with your name, order number and your reason for the return. Here is the address to send them to:

Clarington Forge
Attn: Returns
3450 Third Street - 3B
San Francisco, CA 94124

We will refund the amount you paid for the product as well as your freight costs. In addition we will include a return shipping allowance equal to our standard shipping rates. Credit will be refunded to the original credit card used for purchase.

Please note that it may take 2-3 weeks to process returns and apply the refund to your credit card.

If you would like to exchange items, please return the original product for a refund using the directions above, and re-order the product you would like.

 

Wholesale Accounts

A variety of wholesale programs are available for qualified resellers. Whether you are looking to drop ship individual items, or purchase large quantities of custom items direct from the factory, we can assist you in providing the highest quality tools to your customers. Please e-mail info@claringtonforge.com  with your company name, address, and phone number for additional information. You may also phone us at 800-356-2196 during business hours.

 

Frequently Asked Questions

Our FAQ's will answer many of your questions. You can see them here.